Chatbot building platform

Business Challenge

Chatbot has long proved its usefulness and became an excellent multitasker. Nowadays, no one doubts its irreplaceable role for customer service, marketing, sales and general business assistance. Smartbots are able to easily handle the promotion of products and services, successfully contribute to lead generation, effortlessly provide 24/7 customer support as well as greatly reduce personnel costs and improve business activity.

However, making a unique smartbot for individual business needs will require time and proper knowledge or additional expenses to order a custom chatbot. And here may appear some troubles for small businesses and entrepreneurs, who have limited resources.

Solution Overview

After detailed research and analysis, the QuData team came to the conclusion about the need for a universal user-friendly tool that could face any business needs and demands. Thus, we developed a chatbot building platform with pre-designed templates.

Simple visual editor doesn’t require from users any specific knowledge or skills to make unique chatbots from scratch. Useful tips and hints allow to easily figure out the work of bot constructor and perform all the steps and actions in no time.

Pre-build templates become a great help for everyone. On the one hand, it can fit as a ready-to-use solution, on the other hand, an available example serves as a basic start before further individual changes. In addition, bot builder offers a wide variety of settings to create a unique style or adjust chatbot to existing company design.

Special attention was paid to 3rd party integrations. For example, Google integrations can provide additional useful work tools such as Google Calendar or Google Sheets.

Since lots of companies, especially small businesses, hit the market via media platforms, it was vital to provide various optional integrations with social networks like Facebook as well as messaging apps such as Telegram, WhatsApp, FB messenger etc.

Look into profitable solutions of QuBot chatbot building platform and take advantage of our flexible priсing.

Chatbot builder has proven itself worthy and became quite a popular as well as efficient instrument for automating communication processes or even completely taking over business routine.

Technological Details

The QuData team created a special visual chatbot building platform - QuBot. Its simple web interface allows even beginners to easily create smartbots of varying complexity.

For the QuBot platform was developed QuScriptNLU - an innovative scripting language. Due to it users can create conversational chatbots simultaneously in several languages. QuScriptNLU consists of its own NLU module and logical dialog support module. This way chatbot can recognize intentions and highlight entities to produce more accurate and appropriate responses during interactions and guide customers on the dialogue topics.

The server based core was designed in Python. To provide local work the chatbot builder was written in JavaScript. For UI foundation our team chose to use React-Bootstrap as one of the most popular front-end frameworks.

It was also decided to provide for chatbots the possibility of voice recognition as a convenient way to maintain communication. This way smartbots are able to recognize voice messages, understand their meanings and generate appropriate responses in a voice mode. Developed technology applies both Speech-to-text (STT) and Text-to-speech (TTS) models. We used Kaldi and Vosk as speech recognition toolkits and integrated Google Speech services and Silero for voice generation. For the project implementation were applied popular messengers as well as VoIP technology.

Chatbot builder is a multi-channel platform and offers available ways to implement the most famous media strategies.

Chosen technology provides powerful analytics and integrations with other apps and services, such as Google services, WordPress and many others.

Technology Stack

Python

Python

JavaScript

JavaScript

NLU

NLU

React-Bootstrap

React-Bootstrap

Kaldi

Kaldi

Vosk

Vosk

VoIP

VoIP